Preparing for your virtual Zoom visit:

Zoom logo

We’re excited to care for you virtually through our secure application, Zoom.

To prepare for your virtual visit with your care team, please visit to download the free Zoom for Cloud Meetings App.

Please login to zoom with your free account.

Download Zoom

Zoom Visit Trouble Shooting Tips and Tricks

Before your visit:

One of our care team members will reach out to you to provide the Meeting ID and Password for your visit.

Tips & Tricks for a successful appointment through zoom:

Please prepare for your visit by finding a private, quiet, well-lit location to meet your care team.

Zoom 1

Join via SmartPhone or Tablet

  1. Type in the Meeting ID.
  2. Make sure the ‘personal link name’ is recognizable as you. Click in the box to type your name here
  3. The JOIN OPTIONS default correctly to have these toggles in the off position (as seen on the screenshot). Please be sure to keep this setting as it allows you to have Audio/Video for the visit.
  4. Once you have clicked ‘Join’ as shown in the screenshots above, a pop up will request you enter a password (this should be given to you with the meeting ID during the pre-appointment call with our staff).
Zoom 2

Join via Laptop or Computer

  1. From your Web browser using
  2. The next screen may prompt you to select Run to open the meeting
  3. Then you will type ‘Your Name’ and the Meeting password
  4. If the Zoom App has already been downloaded on the computer. Open the app and click Join
  5. Enter the meeting ID and ensure “Your Name” is recognizable as you. Click in the box to type your name. Please keep the checkboxes for audio and video unchecked. This is the default.
  6. After entering this information, you will be prompted to enter the meeting password. Then click Join Meeting
Waiting room

Waiting Room for all devices

After going through the Joining screens/pop-ups, you then will be placed in the waiting room of the provider you will be meeting with.

Zoom 4

Audio/Video on Phone or Tablet

Once our staff admits you into the zoom meeting, you may need to select how to access audio for the meeting. It is recommended to use Internet audio or Device audio (this is a pop-up screen after you are admitted to the meeting from the waiting room

Zoom 5

If you click “Dial-in” then zoom will prompt you to call into the visit instead of staying the zoom app. You will need to make additional selections to do so, the screenshots are from using the zoom app on a smartphone (again it is recommended to select the “Call using Internet Audio” if able to do so)

Zoom 6

If you still are not heard by the CHP staff, you may need to allow zoom to access your microphone. This pop up may display for you after clicking ‘Join Audio’:

You will need to Navigate to your Settings >> Privacy >> Microphone and allow zoom to access the microphone:

If the above does not apply and you still cannot see or hear the provider you may have your audio or video turned off within the app.

To turn these on from your phone or tablet tap the screen to select the buttons at the bottom of the meeting (these should not be red or crossed out):

Zoom 7

Audio/Video Laptop or Computer

To turn on the camera or Join Audio on from a laptop or computer, hover over the meeting to see the bottom bar and click on the video camera to “Start Video” or “Join Audio”. When joining audio from your computer you will need to select either computer audio or use a separate phone in order to call into the meeting.

If your microphone is not functioning on your computer, you may see a warning. If you are not able to fix this, it is recommended to switch to Phone Call to access audio for the visit.